Effective Workplace Communication:
Moving from Judgment to Understanding

Effective Workplace Communication: Moving from Judgment to Understanding has the potential to transform the existing on-site relationships to a more successful partnership -- giving all parties a greater sense of their own efficiency and a greater openness to others. This interactive session is designed to provide communication skills and team building strategies that will improve workplace relationships and de-escalate conflict. The skills taught will assist in creating an atmosphere that fosters open and effective two way and group communication. In addition, the sessions will inspire a broader understanding of the importance of working together as a team. The intent is to positively impact day-to-day relationships among staff members, customers, and in one's own personal life.

Program Objectives:

• To understand your work behavioral tendencies and develop a beginning understanding of how these styles affect others.
• To understand, respect, appreciate, and value differences.
• To enhance your effectiveness in accomplishing tasks by improving your relationship with others.
• To develop strategies for working together to increase productivity.
• Discuss the dynamics of effective communication between people.
• Practice and apply active listening techniques to improve communication and teamwork on the job.
• Learn how we can better understand others and that our treatment of others can improve teamwork.
• Techniques for assertive, tactful communication that leads to cooperation.
• Six Step Problem Solving Model and application to work related situations.
  

Program Length: 7 hour