How to Mediate Employee Conflict
Manager as Mediator Seminar
Poor
communication creates especially fertile ground for conflict,
Many conflicts can be attributed to misunderstanding or misperception
of the intentions, feelings, needs or actions of others. When
a conflict among employees becomes volatile, the disputants are
not likely to be able to work things out without the help of a
third party. The managers role becomes that of mediator, a neutral
third party who aids the disputants in working out their differences.
The Manager as Mediator program puts the tools of the professional
mediator into your hands to build better workplace relationships.
Actual cases will be used to provide hands-on practice, and an
action plan for the use of mediation skills will be discussed.
Objectives:
-
To
empower trainees in the use of mediation as a principled process
for dealing with conflicts among employees.
-
To
enhance trainee listening and communication skills.
-
To
equip trainees with techniques and other essential skills
that facilitate the resolution of disputes.
-
To
present realistic scenarios of interpersonal disputes with
the participation of trainees as role players.
-
To
develop an awareness of the effectiveness of the mediation
process and to encourage its usage as a positive means for
resolving disputes in the workplace.
